Service
Inbound support your customers remember.
An inbound customer support team set up and run by us: answering your customers, resolving what it can and escalating the rest to you.
- Model
- Managed campaign
- Agents
- Dedicated to you
- Escalation
- To your team, when needed
- Billing
- Flat hourly rate
Overview
Your customers, looked after.
Customers remember how quickly and how well their questions were answered. A dedicated inbound team keeps that experience steady without pulling your own people away from their work.
The agents assigned to you learn your products, your policies and your tone, handle the day-to-day conversations and pass the exceptions back to you.
What is included
- Answering customer questions about your products and services
- Resolving common issues using your policies and guidelines
- Escalating exceptions to your team with the details attached
- Follow-up so open issues get closed
- A daily report on what was handled
How it runs
Define, train, support.
- 01
Define
We agree on the channels, the hours, your policies and when to escalate.
- 02
Train
The team learns your products, your tone and your standards before it takes customers.
- 03
Support
Customers are handled day to day, with exceptions escalated to you and a daily report.
Pairs with dedicated virtual assistants for follow-up and admin work.
Works well with
More from Lesco.
Meet the person who will work only for you.
Tell us what you need. We will recommend the right model and confirm your flat hourly rate.
